When the Insurance Adjuster Calls

what to say to insurance adjuster, what to do when insurance adjuster calls, how to handle insurance company after accidentInsurance Adjuster Representing Other Driver

Shortly after a car accident, and possibly before choosing a personal injury attorney, the insurance adjuster from the insurance company representing the other driver is going to call.  The job of the insurance adjuster is to interview the parties involved in auto accidents, inspect the properties that were damaged, and put together accident recap reports for claims examiners to evaluate and approve. Basically, insurance adjustors gather information that can be used to support low compensation payouts to the injured. They are highly trained in this area, and have strategies to retrieve information without you realizing they are doing so. This means that they are sometimes not very friendly, or fair.

What to do When the Insurance Adjuster Calls

When you get the call from the insurance adjuster representing the other driver’s insurance company, remain calm. Remember that you should only give them basic information. This would include your name, address, contact information, and maybe where you are employed. It is ok to also ask the adjuster for the same information as well… and take note of it. Most importantly, refrain from providing details about the accident. They should already know where the accident happened, who was involved, what vehicles were involved, and other details about the accident from the other party involved. Keep in mind that Insurance adjusters are trained to engage conversation that either angers or opens you up towards telling more about the accident than you should. The less you say, the less likely the adjuster will push you to assume blame.

During Your Call with the Insurance Adjuster

  • Don’t assume guilt
  • Don’t discuss details of your accident
  • Don’t lie

After Your Call with the Insurance Adjuster

  • Be aware that you may be under surveillance
  • Do not talk about your case on social media
  • Don’t get rid of evidence
  • If you haven’t already, retain an experience accident attorney to handle your case

Simply refuse to discuss the facts and let them know that you intend to hire an attorney.

Hire Accident Lawyer to Deal with Insurance Adjusters

In general, insurance companies will not take you seriously without the help of an experienced personal injury law firm. Without legal representation, the insurance adjuster will play a larger part in negotiating your claim. This is not a favorable position to be in if your intention is to be compensated fairly, or fully, for your injuries and losses. Because insurance companies will try to settle your claim for as little payout as possible, hiring an accident lawyer should be a top priority.

Obtaining Maximum Compensation

Obtaining maximum accident compensation is your goal; however, it is in direct conflict with insurance company’s and insurance adjusters.  They will try to build a case that supports you having more blame for the accident. Their goal is to do what they can to pay out less than you deserve. Fight the insurance companies for fair compensation, and preserve your legal rights by retaining an Action Law Offices accident lawyer. Serious car accidents are especially important to be investigated quickly, and thoroughly. To start the investigation process, request a hassle-free, no obligation case evaluation.

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Before Contacting a Personal Injury Lawyer, You Should Know:

The insurance adjustor is on the insurance company’s side, not yours.

Some are aggressive and try to scare people into not making a claim or into accepting very little compensation. Other adjustors seem kind and helpful — and then use your own words to deny your claim. The bottom line: the less the insurance company has to pay out, the more incentive the adjustor has.

We will investigate to establish liability and damages.

Our law firm has extensive resources to investigate an accident and assess who was at fault, regardless of the accident type. We work with a range of investigators and experts whose expertise provides crucial information for our determination of a fair settlement value.

Our attorneys can explain your coverage and your rights.

If you were hit by an uninsured or underinsured driver, your insurance company may fail to tell you about your rights under your own policy. We can also help you understand your medical coverage under your health insurance policy.